The MMR system has been a long-standing hot topic; how would you feel if it were changed?
In our effort to continually improve Heroes of Newerth, we would like to know how you would react to such a change.
1) Resetting all MMR to 1500
2) No longer showing MMR in the lobby
3) Creating a new account progression system and account scoring
The main purpose of this would not be to create a more accurate MMR system, but to use MMR as it should be, a measure to create accurate matches, not as a score or a way to "progress" your account. We should create other systems for that purpose.
Please visit our forums to read the full post, vote, and let us know how it would impact your HoN experience!
Hi everyone! I'm back to give you some more Report-A-Player numbers and give helpful insight into the system to help improve the community player by player.
I'm going to start off with another brief review of the system to get everyone on the same page. We have 6 categories in which players can fall into: Chat Abuse, Feeding/Stat Manipulation, Impersonating Staff, Ability/Item Abuse, Bad Nickname/Clan name, and Avoiding AFK Detection.
To report a player, click the ban-hammer next to their name (either in-game or after the match), select the category, enter a small description and select a time. Press the submit button when you are done! As simple as that!
Each player that gets reported can have multiple tickets from different players against them which helps us determine how toxic that player can be and allows up to get to them faster. The more you report, the better the community becomes.
Exciting never-before-talked-about feature!
With the latest iteration of the Report-A-Player system, we made the system more automatic
, that is, some tickets are already handled before they even reach the GMs! Essentially, the system will look for players who are constantly breaking the rules and send them up to the front of the line. At the same time it looks at the players who actually had not done anything wrong, and dismisses them automatically. This allows for faster processing of tickets and a better turnaround for everyone.
The RAP system automatically determined that 17% of all tickets coming in needed high priority and we were able to get those toxic players out of the game right away. Because of the automation, we were able to remove over a few thousand players to ensure better quality games for everyone.
As for reports that were forwarded from the system to the GMs - over 30,000 individual Player Reports (or Tickets as well call them) were submitted and completed for the month of July!
Here's the breakdown!Chat Abuse
Warned: 9%Feeding/Stat Manipulation
Warned: 4%Impersonating Staff
Warned: 1%Ability/Item Abuse
Warned: 4%Bad Nickname/Clan name
Warned: 0%Avoiding AFK Detection
As I've said before, in a perfect world all of the tickets we receive would be 100% guilty, but realistically that won't happen. The more guilty reports we get, the less time we have to spend on the players who did nothing wrong, the innocent group.
I'd like to take this time to bring up some common concerns I see posted regarding the Report-A-Player system and clear up some information.A banned player can just make a new account, so why does it matter?
We have a very low limit for the number of accounts that can be made by a single person. We use some pretty amazing tools to determine who you are, where you're playing from, and use that information to prevent account creation over our set limit. You can't just keep making accounts after you get banned.
No only that, but when you're banned, you now lose access to your valuable account. You've lost access to playing at your MMR bracket, your avatars, bonuses, essentially your identity as a HoN player.Why don't I get an email anymore?
With the new automation of the RAP system, we don't want players to feel like their reports did nothing. Tickets that come in where the player did nothing wrong becomes automatically closed, we don't want you to feel like you've wasted your time because every report, innocent or guilty, helps the system evolve. If we start sending you an email saying your ticket was deemed innocent as soon as you send it in, you might become a bit discouraged to report in the future.
If we can work on providing higher quality reports, we can be the change in the community that we want see. We have the systems in place, we just need you to keep it up!
As always, if you have any questions or concerns about the RAP system feel free to head on over to the RAP Feedback Section on the forums and talk about it with Game Masters.
Thanks for reading!
Hey guys, AceJR here! Just wanted to give you all a small preview of the thins that are going into the upcoming patch, HoN 3.2.1. Please note that there will be a NEW PATCH TIME!
New NA/EU Patch Time
HoN is accessible in four regions: NA/EU, CIS, LAT, and SEA. Since the beginning, the patching process has been different for each specific zone. Currently, the NA/EU regional patch goes live on Friday mornings while the other three regions follow suit the next week. To promote cohesiveness throughout the entire global HoN community, we've decided to push back the NA/EU patch date five days so all regions patch within 24 hours of each other and all the HoN community gets our latest updates at the same time.
Quality of Life Changes
This new patching schedule will begin with the upcoming patch on Wednesday the 14th at 8am EDT. In this patch you can look forward to some long awaited features like persistent groups and queue confirmation. On top of that, we've replaced verified and unverified queues with ranked and unranked queues. We hope that this will promote a stress free environment in matchmaking, and allow new players to learn the game while giving veterans a chance to relax.
Patch 3.2.1 will also reform game modes. Core Pool and Lock Pick will be taken out of matchmaking completely. All Random is being replaced with Balanced Random in order to promote better random drafted teams. Balance Random will ensure that each team has: one support, carry, initiation, and ganker. The fifth hero slot will be reserved for a random role. We hope that this change will get rid of the occasional all Agility hero line up and make matches more enjoyable.
Patch 3.2 Features Big Content Changes
Patch 3.2 is now live! For all the juicy details check out Wza and Boros' development blog videos, and head over to the forums to read the latest patch notes.
Last week, the first ever, community sponsored event took place in the form of the HoN Invitational. This event featured a group of 10 HoN teams that competed for $500 USD, a prize pool provided by HonCast subscribers! HoN Invitational, a tournament organized by community member, Beef, featured two stages, a group phase and a playoff stage, which took place from July 16-19. After some fierce competition from notable teams such as StayGreen, Too Much Sugar, and Team USA, LionsEsportsklubb was able to emerge victorious with a 2-0 win over Internet Gangsters in the grand finals.
Do you have what it takes to be a Haiku Hero? Community Manager, [S2]AceJR is challenging you to tap into your creative juices for a chance to win some in-game l00t! Here's how it works:
Step 1: Choose a category: Support/Carry/Jungle/Mid/Suicide/Wildcard
Step 2: Create a haiku! For reference, a typical haiku follows the following syllable convention:
It's that easy. The top five haikus will receive some in-game swag. Visit the forums to learn more!
BlueGamer's “Pineapple Brawl” Tournament(AUS)
16+ teams competing in the qualifiers over four weeks.
Finals played in-store at Elysium Internet Cafe.
All matches are best of 3. Format undisclosed until closer to the registration close date.
$20 per player to be paid in full by the Team Captains prior to close of registration; any late or incomplete registrations will be unable to compete.
Registration closes 14th July.
Qualifiers run from 15th July - 7th August.
Finals 11th August.
Registration for the 150,000 gold coin prize pool tournament opens July 27 and closes August 24. To view more information on news standings or sponsors visit australianseasonal.com.
Fearu's 3.2 Hat Tournament
Sign upand find more information in the thread under General Discussion on the Hon forums, hurry in because this is taking place today at 12:00pm EST - 6:30PM EST
“A Hat tournament is a tournament where* instead of registering as a team you sign up as an individual and you will be placed on a team. I will be assigning all players to try and make the most even teams possible. I will have the teams posted Thursday night and on Friday morning meet me in Channel Fearu to find out who you are playing with everyone will meet in TeamSpeak and the fun will begin.” Gold coin prizes to the top four places, all games hosted on USE servers and Captain’s Pick. There will also be a prize for biggest play of the tournament where teammates can nominate themselves or others for an awesome play!