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Error - This is a list of what has happened / what has gone wrong!

WINDOWS OS
PROBLEMS UPDATING
  1. Please disable your firewall and/or antivirus or allow Heroes of Newerth to bypass it
  2. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers)
  3. Run a tracert
  4. Run Heroes of Newerth in WIndows 95 Compatibility mode
  5. Uninstall Heroes of Newerth and restart your computer. Afterwards, download Heroes of Newerths latest version at http://www.heroesofnewerth.com/download.php
CANNOT LOGIN
I DO NOT HAVE A ROUTER
  1. Please disable your firewall and antivirus or add hon.exe and hon_update.exe to firewall/antivirus exceptions.
  2. Run a tracert
I HAVE A ROUTER
  1. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers) on your router and firewall.
  2. Make sure the firmware is up to date.
CANNOT CONNECT TO CHAT
I DO NOT HAVE A ROUTER
  1. Please disable your firewall and antivirus or add hon.exe and hon_update.exe to firewall/antivirus exceptions.
  2. Run a tracert
I HAVE A ROUTER
  1. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers) on your router and firewall.
  2. Make sure the firmware is up to date.
CANNOT JOIN MATCHMAKING
I DO NOT HAVE A ROUTER
  1. Please disable your firewall and antivirus or add hon.exe and hon_update.exe to firewall/antivirus exceptions.
  2. Run a tracert
I HAVE A ROUTER
  1. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers) on your router and firewall.
  2. Make sure the firmware is up to date.
GAME IS CRASHING AND/OR K2 ERRORS
USING NVIDIA 300 SERIES (325, 330, ect) VIDEO CARD
  1. You will need to Rollback your drivers to version 260.99 WHQL which can be found at LINK.
USING NVIDIA/INTEL VIDEO CARDS ON A ASUS OR ALIENWARE PC
  1. Update your video card drivers by visiting your card manufactuer website.
USING OTHER
  1. Upgrade Graphics Card Drivers.
  2. Ensure you are using the latest DirectX version.
  3. Check for Operating System updates.
GRAPHIC ISSUES
  1. Upgrade Graphics Card Drivers.
  2. Ensure you are using the latest DirectX version.
  3. Check for Operating System updates.
LAGGING
  1. Upgrade Graphics Card Drivers.
  2. Ensure you are using the latest DirectX version.
  3. Check for Operating System updates.
AUDIO ISSUES
  1. If you are having voice issues:
    • Upgrade Network Drivers
    • Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers)
  2. Upgrade Audio Drivers.
  3. Check for Operating System updates.
MACINTOSH OS
PROBLEMS UPDATING
  1. Please disable your firewall and/or antivirus or allow Heroes of Newerth to bypass it
  2. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers)
  3. Run Heroes of Newerth in OpenGL mode
  4. Uninstall Heroes of Newerth and restart your computer. Afterwards, download Heroes of Newerths latest version at http://www.heroesofnewerth.com/download.php
CANNOT LOGIN
I DO NOT HAVE A ROUTER
  1. Please disable your firewall and antivirus or add hon.exe and hon_update.exe to firewall/antivirus exceptions.
I HAVE A ROUTER
  1. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers) on your router and firewall.
  2. Make sure the firmware is up to date.
CANNOT CONNECT TO CHAT
I DO NOT HAVE A ROUTER
  1. Please disable your firewall and antivirus or add hon.exe and hon_update.exe to firewall/antivirus exceptions.
I HAVE A ROUTER
  1. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers) on your router and firewall.
  2. Make sure the firmware is up to date.
CANNOT JOIN MATCHMAKING
I DO NOT HAVE A ROUTER
  1. Please disable your firewall and antivirus or add hon.exe and hon_update.exe to firewall/antivirus exceptions.
I HAVE A ROUTER
  1. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers) on your router and firewall.
  2. Make sure the firmware is up to date.
GAME IS CRASHING AND/OR K2 ERRORS
USING NVIDIA 300 SERIES (325, 330, ect) VIDEO CARD
  1. You will need to Rollback your drivers to version 260.99 WHQL which can be found at LINK.
USING NVIDIA/INTEL VIDEO CARDS ON A ASUS OR ALIENWARE PC
  1. Update your video card drivers by visiting your card manufactuer website.
USING OTHER
  1. Upgrade Graphics Card Drivers.
  2. Check for Operating System updates.
GRAPHIC ISSUES
  1. Upgrade Graphics Card Drivers.
  2. Check for Operating System updates.
LAGGING
  1. Upgrade Graphics Card Drivers.
  2. Check for Operating System updates.
AUDIO ISSUES
  1. If you are having voice issues:
    • Upgrade Network Drivers
    • Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers)
  2. Upgrade Audio Drivers.
  3. Check for Operating System updates.
LINUX OS
PROBLEMS UPDATING
  1. Please disable your firewall and/or antivirus or allow Heroes of Newerth to bypass it
  2. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers)
  3. Uninstall Heroes of Newerth and restart your computer. Afterwards, download Heroes of Newerths latest version at http://www.heroesofnewerth.com/download.php
CANNOT LOGIN
I DO NOT HAVE A ROUTER
  1. Please disable your firewall and antivirus or add hon.exe and hon_update.exe to firewall/antivirus exceptions.
I HAVE A ROUTER
  1. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers) on your router and firewall.
  2. Make sure the firmware is up to date.
CANNOT CONNECT TO CHAT
I DO NOT HAVE A ROUTER
  1. Please disable your firewall and antivirus or add hon.exe and hon_update.exe to firewall/antivirus exceptions.
I HAVE A ROUTER
  1. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers) on your router and firewall.
  2. Make sure the firmware is up to date.
CANNOT JOIN MATCHMAKING
I DO NOT HAVE A ROUTER
  1. Please disable your firewall and antivirus or add hon.exe and hon_update.exe to firewall/antivirus exceptions.
I HAVE A ROUTER
  1. Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers) on your router and firewall.
  2. Make sure the firmware is up to date.
GAME IS CRASHING AND/OR K2 ERRORS
USING NVIDIA 300 SERIES (325, 330, ect) VIDEO CARD
  1. You will need to Rollback your drivers to version 260.99 WHQL which can be found at LINK.
USING NVIDIA/INTEL VIDEO CARDS ON A ASUS OR ALIENWARE PC
  1. Update your video card drivers by visiting your card manufactuer website.
USING OTHER
  1. Upgrade Graphics Card Drivers.
  2. Check for Operating System updates.
GRAPHIC ISSUES
  1. Upgrade Graphics Card Drivers.
  2. Check for Operating System updates.
LAGGING
  1. Upgrade Graphics Card Drivers.
  2. Check for Operating System updates.
AUDIO ISSUES
  1. If you are having voice issues:
    • Upgrade Network Drivers
    • Allow outgoing traffic to ports TCP:80 (login/update), TCP:11031 (chatserver) and UDP:11235-11335 (game servers)
  2. Upgrade Audio Drivers.
  3. Check for Operating System updates.
NONE OF THESE APPLIED